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Process Improvement Manager


The Process Improvement Manager's objective is to be the motor of the continuous improvement culture within Brussels Airlines and as such steer and support the various business units in defining, implementing and tracking processes and efficiency improvement initiatives.



  • Responsible for the definition, implementation, promotion and follow-up of the Brussels Airlines continuous improvement management systems: Kaizen, Lean, 6Sigma, ...
  • Responsible for the definition, implementation and management of the Brussels Airlines process management tools & methods
  • Identify, plan, organise, participate in, and track/follow up on process improvement projects together with business units. Prioritize projects based on cost/benefit analysis
  • Responsible for the training & assistance of continuous improvement philosophy & techniques throughout the company
  • Act as a change agent to install an environment that promotes continuous improvement, increases consistency, reduces process pain points and empowers employees to bring sustainable efficiency
  • Manage and follow up of performance indicators (KPI's) in order to measure the results of the process improvement initiatives and to ensure the continued tracking and improvement of all relevant operational processes.



  • Master degree or equivalent by experience;
  • Operational management experience with proven experience in identifying and implementing process improvement projects;
  • Proven experience in methodologies such as Kaizen, Lean, Six Sigma
  • Strong analytical skills;
  • Very good influencing, coaching and motivational skills;
  • Problem solver, able to conduct root cause analysis & out-of-the-box thinking;
  • Good communication and reporting skills;
  • Very good in Dutch/French/English verbal and written skills.

We look forward to receiving your CV and motivation letter.


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