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Maître de Lounge (Lexus experience)

Mission

For our new Lounge and in cooperation between Brussels Airlines and Lexus we are looking for Lexus Brand Ambassadors. These ambassadors, experienced in Omotenachi (the art of hospitality), focus on delivering exceptional guests experience, manage the space and ensure it remains meticulous. The Ambassador assist guests with the different Lexus activations and captures customer leads.

Key Responsibilities

  • Welcome guests in Brussels Airlines lounge in partnership with Lexus
  • Act as a point of reference for guests who need assistance or information and attend to their wishes and requirements
  • Ensure the overall space remains meticulous and make sure supplies of food and drinks are adequate in quantity and quality, in in cooperation with are caterer.
  • Assist guests with the different Lexus activation tools (Mark Levinson room, Massage Seats room, Driving Experience, Spa, etc…)
  • Coordinate operations on site for the temporary additional Lexus activation (food and drinks tasting, etc…)
  • Handle guests complaints when necessary
  • Assist guests with questions related to Lexus and capture leads

 

Your Profile

  • Proven experience in hospitality
  • Experience in aviation in a plus
  • Proficiency in English, French and Dutch
  • Excellent communication and interpersonal skills
  • Polite and confident with a great deal of patience
  • Ability in multi-tasking and time management
  • Aptitude to solve problems
  • Leadership skills to maintain Omotenashi standards
  • High school diploma /degree in hospitality management or equivalent through relevant experience
  • Interest for automobiles

Please send your CV and motivation letter. 


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