Lounge Host
About us
At Brussels Airlines, we are passionate about connecting people, economies, and cultures. As Belgium’s home carrier and one of the four network airlines of the Lufthansa Group, we fly from the heart of Europe to over 90 destinations worldwide, including 17 across Sub-Saharan Africa.
As proud ambassadors of Belgium, we bring the world to Belgium and the best of Belgium to the world: from collaborations with Michelin-starred Belgian chefs to our Belgian Icon aircraft adorned with national legends, we celebrate creativity and the amazing things our country has to offer.
Our company culture is warm and inclusive. By focusing on wellbeing & flexibility, we create an empowering environment that gives our more than 3500 people wings. Ranked number 4 in 2025 in Randstad’s Employer Brand charts, we are driven by passion, ownership, team spirit, excellence and respect: values that make the difference every day for our company, for our guests and for each other.
Who are we looking for?
We are looking for a Lounge Host to strengthen our team. In this role, you are responsible for delivering an outstanding and personalized lounge experience for our premium guests. You actively anticipate guest needs, provide attentive service, and ensure that every visitor enjoys a comfortable, welcoming, and stress-free environment before their flight.
Curious what your responsibilities would look like?
As a Lounge Host, you play a key role in maintaining the high service standards of the lounge. You ensure that lounge access policies are applied correctly and consistently, while creating a warm and professional first impression for every guest. You also help maintain the overall atmosphere and presentation of the lounge, ensuring that the environment remains organized, calm, and of the highest quality.
In this position, you will alternate between two key roles within the lounge operation:
Lounge Host – Reception Desk
At the welcome desk, you act as the first point of contact for our guests. You greet passengers warmly and verify lounge eligibility by checking boarding passes, frequent flyer status, and lounge invitations in accordance with the established access policies. You ensure a smooth and efficient admission process while maintaining a friendly and professional approach. In addition, you provide guests with essential information about the lounge facilities, flight updates, and boarding procedures, ensuring they feel informed and well taken care of from the moment they arrive.
Maître de Lounge – Guest Experience
Inside the lounge, you act as a host and hospitality ambassador, ensuring that guests feel welcome and comfortable throughout their stay. You circulate within the lounge, engage with guests, and proactively offer assistance where needed. This may include providing flight information, assisting with personal requests, guiding guests through lounge services, and ensuring that all facilities meet the highest standards. Particular attention is given to our most valued frequent flyers, including HON Circle members, ensuring they receive personalized service and the best possible lounge experience.
Working as a Lounge Host requires a strong service mindset, excellent communication skills, and the ability to anticipate guest needs in a dynamic airport environment. Together with your colleagues, you contribute to creating a premium lounge experience that reflects the hospitality and quality standards of Brussels Airlines.
Your profile
At Brussels Airlines, we believe in making people grow. Therefore, we are not looking for white ravens: we are looking for people that match with our company’s goals and culture, and that can elevate us to even higher heights.
- Hospitality professional with a secondary school diploma and solid experience in customer-facing service environments.
- Strong passion for premium customer service and creating a welcoming, high-quality guest experience.
- Multilingual: fluent in English, French, and Dutch, enabling effective communication with international travellers.
- Excellent interpersonal and communication skills, with the ability to engage guests in a professional and friendly manner.
- Calm, polite, and confident personality with a high level of patience in busy environments.
- Skilled in multitasking and prioritizing tasks efficiently in a fast-paced airport setting.
- Strong coordination and problem-solving abilities to ensure smooth lounge operations and guest satisfaction.
- Adaptable and reliable team player with flexibility to work early shifts, late shifts, and weekends (04:30–21:00).
- Aviation or airport environment experience considered an advantage.
- Being eligible to live and work in Belgium.
- Please apply with CV and motivation letter.
What’s in it for you?
- Never a dull day: a challenging job in aviation, where entrepreneurship, collegiality and a hands-on spirit are at the heart of our approach.
- Awesome colleagues: a talented, international team fully dedicated to soaring to new heights together in an empowering environment. Experience the combination of the freedom to make the role your own and excellent teamwork!
- Continuous personal and professional development: enjoy broad training possibilities in both the b.academy as in the Lufthansa Group network. Seize the opportunity to experience a colleague's job. Or take advantage of Lufthansa Group’s international career opportunities!
- Travel discounts: you and your family can explore the world at very attractive flight and hotel rates. And even for your friends you can fix special deals.
- A people-oriented environment with more than 3500 colleagues and more than 60 nationalities. At Brussels Airlines, there is room for everyone – but not for discrimination. Diversity and inclusion are celebrated, and we do everything to create a company culture that feels like coming home.
And of course, we offer the more general perks:
- Part time or full time position in a very enthusiastic team
- Bike allowance and/or public transport subscription
- Meal vouchers
- Eco vouchers
- Health insurance for you and your family at favourable rates
- Pension insurance, including insurance coverage of 2 years in case of long-term illness
- “Benefits at work” employee discount platform
Ready to join our good company? Apply now!
