Inside Sales Expert Senegal

About us

At Brussels Airlines, we are passionate about connecting people, economies, and cultures. As Belgium’s home carrier and one of the four network airlines of the Lufthansa Group, we fly from the heart of Europe to over 90 destinations worldwide, including 17 across Sub-Saharan Africa.

As proud ambassadors of Belgium, we bring the world to Belgium and the best of Belgium to the world: from collaborations with Michelin-starred Belgian chefs to our Belgian Icon aircraft adorned with national legends, we celebrate creativity and the amazing things our country has to offer.  

Our company culture is warm and inclusive. By focusing on wellbeing & flexibility, we create an empowering environment that gives our more than 3500 people wings. Ranked number 4 in 2025 in Randstad’s Employer Brand charts, we are driven by passion, ownership, team spirit, excellence and respect: values that make the difference every day for our company, for our guests and for each other.

Who are we looking for?

The Inside Sales Expert provides sales and servicing support in the market where we closed down our CTO in order to optimize the provision of services to Corporate (without TMC) and VIP customers. Acts on behalf of the Lufthansa Group (LHG) to provide assistance and information to corporates and VIP customers that have booked LHG products or services for individual and corporate bookings.

And that could be you! Curious what your responsibilities would look like?

In your role you will be responsible for the following tasks:

• Handles the relationship with Corporates & VIP customers in order to guarantee an efficient and client-oriented commercial service delivery that maximizes customer satisfaction.
• Only for escalation: Booking and ticketing for Corporates & VIP via phone or email Ticket payment only by bank transfer or credit card ANC-sales to VIP and Corporate customers, threshold identified on market level
• Escalation point of contact towards GSCC anchors to ensure country specific issues are being handled.
• Keep CSM up to date
• Miscellaneous
  • 3rd level support ADM
  • Commercial support to high value corporate customers
  • SEAL support (together with AM – might go to service provider in future)
  • Free ticket voucher support (together with AM)
  • Special Services (e.g. VIP MAAS /MEDA Cases)
• Acts as a backup within the assigned back-office/support agent community, ensuring continuity of service and operational coverage when local team is unavailable.
• All other duties as assigned or required

Your profile

We are looking forward to your application, if you fulfill the following requirements and skills:

• Candidate with a minimum of bachelor’s degree or equivalent in professional experience in a Sales/Ticketing related function
• Two years of professional experience in the aviation industry and experience in LHG sales processes knowledge including LHG tools (OneRes etc.) 
• Overall knowledge of the booking – ticketing – settlement process of air documents and the tariffication
• Computer knowledge (MS office)
• Knowledge of OneRes
• Fluent in English, French desired
• Welcoming attitude and frontline professional
• Commercial orientation and customer centricity
• Commercial insight & attitude
• Easy interaction and convincing skills
• Stress resilient & flexible